Marketplace Seller Protection Policy
Items must be eligible in order to be protected. Please see eligibility requirements for more details.
Under the seller protection policy:
- Making will help sellers resolve issues.
- Click here to contact HQ if you need help with a dispute.
- This policy is not a warranty, insurance policy, or guarantee.
- This policy covers disputes over listing accuracy.
This policy does not cover:
- Damaged items.
- Items that do not arrive if there is no tracking.
- Files that are not able to be downloaded due to computer specifications.
- Any transactions conducted outside of the Making platform.
Eligibility Requirements
Items must meet the following requirements to be covered by Making’s seller protection policy.
- Items must have a valid tracking number for all physical goods.
- Stripe was used to collect payment.
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